Refund & Cancellation Policy

Last updated: May 26, 2026

This Refund & Cancellation Policy ("Policy") describes the terms under which PrimeCore LLC ("PrimeCore", "we", "us", or "our") may issue refunds, accept cancellations, and end engagements. This Policy is part of and incorporated into our Terms of Service.

1. Engagement structure

PrimeCore's services are provided on a month-to-month basis under a flat monthly retainer billed in advance. Each monthly billing cycle covers the upcoming month of services. There are no long-term contracts and no minimum term unless explicitly stated in a written Engagement Agreement.

2. Cancellation by the client

Clients may cancel the engagement at any time by providing thirty (30) days written notice via email to info@primecore-agency.com. The notice period begins on the date PrimeCore receives the cancellation request.

During the 30-day notice period, PrimeCore will continue to manage the account and bill the standard monthly retainer. The final invoice covers the last full month of service that includes the notice period. We will use this period to complete an orderly handoff, including transferring full admin access, exporting reports, and documenting account structure.

3. Cancellation by PrimeCore

PrimeCore may terminate the engagement at any time for the following reasons:

• Non-payment of fees for more than fifteen (15) days past due
• Material breach of these Terms or the Engagement Agreement
• Violation of Google Ads, Meta Ads, or other platform policies
• Engagement in fraudulent, illegal, or unethical practices
• Persistent unreasonable demands or hostile conduct toward our team
• Conflict of interest with an existing client

If we terminate for one of the above reasons, the client remains responsible for any unpaid fees through the date of termination. We will provide a reasonable handoff of accounts and assets but may shorten or waive the standard 30-day notice period at our discretion.

PrimeCore may also discontinue the engagement without cause with thirty (30) days written notice.

4. Refunds

Because our services involve immediate setup, ongoing labor, and time blocked off for your account, monthly retainer fees are generally non-refundable once the billing cycle has begun.

The following limited refund situations may apply:

• Pre-onboarding cancellation — if a client cancels the first month within seventy-two (72) hours of payment and before any onboarding work has begun, we will issue a full refund of the first month's retainer, minus any third-party fees already incurred (e.g., payment processing fees).
• Materially unperformed services — if PrimeCore fails to perform any of the services described in the Engagement Agreement during a billing cycle, the client may request a pro-rata credit or refund for the unperformed portion. Such requests must be submitted in writing within thirty (30) days of the billing cycle in question.
• Duplicate or erroneous charges — billing errors will be corrected promptly upon written notice.

Performance-based outcomes (such as ROAS, sales, or revenue) are not grounds for refund. Advertising results depend on many factors outside our control and are not guaranteed; see our Terms of Service.

5. Ad spend

PrimeCore does not handle or hold client ad spend. Advertising budgets are paid directly by the client to Google or other ad platforms using the client's own billing methods. PrimeCore cannot refund ad spend charged by these platforms; any disputes regarding ad spend must be resolved directly with the platform.

6. One-time projects and audits

For one-time projects (such as account audits, single-campaign builds, or standalone deliverables), payment is typically due in full upfront. Cancellation policies for one-time projects are as follows:

• If the client cancels within seventy-two (72) hours of payment and before work has begun, a full refund minus processing fees will be issued.
• If the client cancels after work has begun, the refund will be pro-rated based on the percentage of work completed at PrimeCore's reasonable discretion.
• If the client cancels after delivery, no refund is available.

7. Handoff and account access

Upon termination — whether by the client or by PrimeCore — we will:

• Transfer full administrative access of all advertising and analytics accounts back to the client
• Provide a final performance report covering the engagement period
• Remove our user accounts from all client systems within fourteen (14) days of termination
• Securely delete or anonymize client data we no longer need to retain for legal or accounting purposes

8. How to request a refund or cancellation

All refund and cancellation requests must be submitted in writing to:

PrimeCore LLC
Attention: Accounts
30 N Gould St Ste R
Sheridan, WY 82801
Email: info@primecore-agency.com
Phone: +1 (657) 520-1873

Please include your business name, the email address associated with your account, the date of the original payment, and a clear description of the request. We will respond within five (5) business days.

9. Chargebacks

If you initiate a chargeback or payment dispute through your bank or card issuer without first contacting us to resolve the issue in good faith, we reserve the right to suspend or terminate services immediately. Disputed amounts that are later found to be valid charges may be sent to collections.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top of this page reflects when changes were most recently made. Continued use of our services after a change constitutes acceptance of the updated Policy.